iPhone firmware v3.0: problems and solutions

Now that the firmware v3.0 is available, Apple updated its knowledge database regarding specific problems that might occur if you’re an iPhone / iPod Touch OS 3.0 user.

For your convenience, we’ve assembled the possible problems and solutions below.

iPhone and iPod touch: Syncing not enabled error message after restoring from a backup

Symptoms:
After restoring from a backup, you may see one or more of the following:
* You may see an error message indicating that sync is disabled when attempting to sync with your computer via USB.
* You may see that the sync options are not selected in iTunes.

Products Affected:
iPhone, iPod touch, iPhone 3G, iPhone 3G S, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation)

Resolution:
This can occur because the backup contains settings for syncing with MobileMe or Microsoft Exchange over the air.

To resolve this, select your device in iTunes, click the Info tab, and select the options for syncing via USB.

Additional Information:
iPhone OS 3.0 and later supports syncing from more than one source at a time, however, the backup will contain only the over the air settings if more than one source is synced.

iPhone and iPod touch: Mail may unexpectedly quit if webmail account settings are synced

Symptoms:
One or more of the following may occur:
* Mail app unexpectedly quits when trying to access mail
or
* iPhone or iPod touch displays “Home” screen when trying to access mail
or
* Mail account on the iPhone or iPod touch shows blank account title/description in Settings > Mail, Contacts, Calendars screen as shown here:

Products Affected:
iPhone, Mac OS, iPod touch, iPhone 3G, iPhone 3G S, iPod touch (2nd generation)

Resolution:
This can happen if you have installed a third-party mail plug-in in Mac OS X that allows you to create or configure HTTP mail account(s) on your computer. You should not sync those mail settings using iTunes to your iPhone or iPod touch as the Mail app on your device does not support HTTP mail.

If the mail account has already been created on the device from your synced mail settings using iTunes, delete the mail account(s) from your device. You can identify the HTTP mail account(s) on your device by going to Settings > Mail, Contacts, Calendars and checking if there are blank/no title mail accounts listed (as shown above).

Check with your email provider to see if there is POP or iMAP access for the account. If there is a POP or IMAP option, re-create the account directly on the device using those settings. You could also remove the plug-in for Mac OS X Mail and configure Mail on your Mac to use the POP or IMAP settings.

Nike + iPod: Uploading your workout data and tracking your progress at nikeplus.com

Summary:
When you connect your iPod nano, iPod touch (2nd generation), or iPhone 3G S to your computer and the Internet, iTunes sends your workout data to nikeplus.com, where you can track your progress over time, view a record of all your past workouts, set and monitor goals, and compare your results with others. You can even compete with other online Nike + iPod users in workout challenges.

Products Affected:
iPod nano (2nd generation), iPod nano, Nike + iPod Sport Kit, iPod nano (3rd generation), iPhone 3G S, iPod nano (4th generation), iPod touch (2nd generation)

To send your workout data to nikeplus.com:
1. After a workout, connect your iPod or iPhone 3G S to your computer. iTunes opens automatically.
2. If this is your first time connecting to iTunes with workout data from your Nike + iPod Sport Kit or Sensor, iTunes will ask if you would like your workout data sent to nikeplus.com.
3. Click Send to have iTunes send your workout data to nikeplus.com.
4. Click Visit in the dialog that asks if you want to go to nikeplus.com.
5. Once you are on the nikeplus.com website, select Save Your Runs, then click Sign Me Up and follow the onscreen instructions.

Once you’ve set iTunes to send your workout data to nikeplus.com, iTunes sends the latest data automatically whenever you connect your iPod nano, iPod touch (2nd generation), or iPhone 3G S to your computer, which must be connected to the Internet. The nikeplus.com website opens, and you’re logged in automatically.

iPhone and iPod touch: Internet Explorer 7 and 8 Favorites bar does not refresh to reflect changes after syncing bookmarks

Symptoms:
When syncing iPhone or iPod touch bookmarks between Safari and Internet Explorer in Microsoft Windows, the Favorites bar in Internet Explorer 7 and 8 may not refresh to reflect changes or updates to the bookmarks.

For example, if you sync Safari bookmarks to your device and then make changes to the bookmarks on the device (such as deleting some bookmarks, editing the web address, re-arranging the order of the bookmarks), when you then sync those bookmarks to Internet Explorer, the changes will not be reflected in the Favorites bar for Internet Explorer.

Products Affected:
iPhone, iPod touch, iPhone 3G, iPhone 3G S, iPod touch (2nd generation), Microsoft Windows XP, Microsoft Windows Vista

Resolution:
To refresh the Favorites bar, quit and reopen Internet Explorer.

Nike + iPod: Unpairing a sensor from a nikeplus.com account

Summary:
If your Nike + iPod Sensor runs out of batteries and you have purchased a new Nike + iPod Sensor, you may need to “unpair” your original sensor from your nikeplus.com account in order to continue uploading workout data from your new sensor to the same nikeplus.com account.

Products Affected:
iPod nano (2nd generation), iPod nano, Nike + iPod Sport Kit, iPod nano (3rd generation), iPhone 3G S, iPod nano (4th generation), iPod touch (2nd generation)

To unpair a sensor from your nikeplus.com account:

1. Make sure you are running the latest version of iTunes.
2. Connect your iPod nano, iPod touch (2nd generation), or iPhone 3G S to your computer.
3. Select your iPod or iPhone from the Devices list on the left side of the iTunes window.
4. Select the Nike + iPod tab.
5. Select the Sensor you wish to unpair.
6. Deselect the option to “Automatically send workout data to nikeplus.com”*
* Your Login ID should disappear when you deselect this option.
7. Click the Apply button on the bottom right corner to confirm.

By following the above steps, you will have effectively unpaired your sensor from your nikeplus.com account. The next time your iPod nano, iPod touch (2nd generation), or iPhone 3G S is connected to your computer with new workout data, iTunes will ask you if you would like to automatically submit your workout results to nikeplus.com. Once sent, you will need to visit your nikeplus.com account and sign in to have iTunes continue sending your workout results to your logged in account.

Linking your Nike + iPod Sensor to your iPod touch (2nd generation) or iPhone 3G S

Summary:
Your iPod touch (2nd generation) and iPhone 3G S come with an internal Nike + iPod Receiver, so you do not need to attach an external receiver, but you do need the Nike + iPod Sensor. The following article explains how to link your Nike + iPod Sensor to your iPod touch (2nd generation) and iPhone 3G S.

Products Affected:
iPhone 3G S, Nike + iPod Sensor, iPod touch (2nd generation)

To use the Nike + iPod features on your iPod touch (2nd generation) or iPhone 3G S, you will first need to enable the Nike + iPod feature. To do so:

1. Make sure you have the latest version of your iPod touch (2nd generation) or iPhone 3G S and iTunes installed.
2. On your Home screen, tap Settings.
3. Scroll down and tap Nike+iPod.
4. Make sure the Nike + iPod option is enabled by sliding the setting to ON.

Once enabled, you can link or calibrate your sensor from the same page.

To link the sensor:

1. Make sure the sensor is not in sleep mode. You can do so by using a pen or stylus to press the Sleep/Wake button on your sensor once to wake it up.
2. Scroll to the bottom of the page and tap Sensor.
3.Place the sensor in your shoe and walk around to activate the sensor and link it to your device.

iPhone and iPod touch: Using peer-to-peer connectivity

Summary:
Applications can offer peer-to-peer connectivity for multiplayer gaming, exchanging information, or voice chat. This article provides an overview of how to use peer-to-peer connectivity in an application.

Products Affected:
iPhone, iPod touch, iPhone 3G, iPhone 3G S, iPod touch (2nd generation)

In order to use peer-to-peer connectivity, ensure your iPhone or iPod touch meets the following system requirements:

* iPhone or iPod touch using iPhone OS 3.0
* Application that offers peer-to-peer connectivity*
* Bluetooth or Internet connection**

* Applications are available through the App Store on the device or in iTunes. Refer to the application’s information page to determine if it offers peer-to-peer connectivity.

** Bluetooth peer-to-peer connectivity is not available on the original iPhone or iPod touch (1st generation). If you see the message “Not supported on this iPhone” or “Not supported on this iPod touch,” the device is not capable of using Bluetooth for peer-to-peer connectivity.

Use the following steps to create a peer-to-peer connection:
1. Open the application and select the appropriate option for a peer-to-peer connection. Options can include multiplayer, sharing, voice chat, etc.
2. If prompted, enable Bluetooth or select an Internet connection. Ensure each user selects the same connection type.
3. Choose an iPhone or iPod touch from the list of available devices.
4. Wait for the other device to accept your invitation to join.

Once the other device accepts your invitation, you can begin using the peer-to-peer features of the application. When using a Bluetooth connection, keep the devices within 25 – 30 feet of each other to avoid losing the connection.

iPhone and iPod touch: Search with Mail accounts and servers

Summary:
With iPhone OS 3.0 for your iPhone or iPod touch, you can now search information contained on your device and mail downloaded from your mail accounts and servers:

* IMAP mail server
* Exchange server
* Yahoo!
* Google
* AOL
* MobileMe

Products Affected:
iPhone, iPod touch, iPhone 3G, iPhone 3G S, iPod touch (2nd generation)

While searching Mail, the To, From, and Subject fields of all your downloaded mail will be searched (it does not search the mail content or text body of the message). Depending on the mail server (IMAP, MobileMe, Exchange), certain fields may or may not be searchable. The maximum number of search results can vary and may be dependent on the query and the server’s search implementation. If you don’t find what you’re looking for, try typing more characters or words in the search field.

iPhone 3G S: Supported languages for Voice Control and VoiceOver

Summary:
iPhone 3G S allows you to dial a number or play music using Voice Control, and through the accessibility feature of VoiceOver, can give you spoken feedback as you navigate the user interface. This article explains what languages are supported and where to find additional information.

Products Affected:
iPhone 3G, iPhone 3G S

iPhone 3G S supports the following languages per region for Voice Control in iPhone OS 3.0:
* Chinese (Cantonese)
* Chinese (China)
* Chinese (Taiwan)
* Dutch
* English (UK)
* English (US)
* Finnish
* French (Canada)
* French (France)
* German
* Italian
* Japanese
* Korean
* Norwegian
* Polish
* Portuguese (Brazil)
* Portuguese (Portugal)
* Russian
* Spanish (Mexico)
* Spanish (Spain)
* Swedish

To change the language used for Voice Control, tap Settings > General > International > Voice Control.

Note: The commands and speech recognition will be in the language that you choose. For example, you can change for accent variations from English (United States) to English (United Kingdom), but iPhone Voice Control will not understand English if you change the setting to another language, such as Japanese.

VoiceOver is supported in the following languages:
* Chinese
* Czech
* Danish
* Dutch
* English
* Finnish
* French
* German
* Greek
* Hungarian
* Indonesian
* Italian
* Japanese
* Korean
* Norwegian
* Polish
* Portuguese
* Romanian
* Russian
* Slovak
* Spanish
* Swedish
* Thai
* Turkish

To change the language used for VoiceOver, tap Settings > General > International > Language.

Note: There are languages listed in iPhone OS 3.0 for which there is no matching voice for VoiceOver. If VoiceOver is on and you select one, VoiceOver will speak its name as “unpronounceable.” If you are dependent on VoiceOver and select a language that is unsupported, you may need assistance to change back to a language you can understand.

1. Tap Settings. To do this, double-tap the large icon that looks like this:
2. Tap General. To do this, double-tap the small icon that looks like this:
3. Scroll to International. To do this, swipe up using three fingers.
4. Tap International. To do this, double-tap the sixth item in the list.
5. Tap Language. To do this, double-tap the first item in the list.

iPhone 3G S: Re-calibrate Compass

Symptoms:
In Compass or Maps, iPhone 3G S may display the message “Re-calibrate Compass. Wave in a figure 8 motion.”

iPhone 3G S periodically displays the message to re-calibrate Compass.

Products Affected:
iPhone 3G S

Resolution:
iPhone 3G S has a built-in digital compass that works just like a magnetic needle compass. The accuracy of digital compass headings can be affected by magnetic or other environmental interference, including interference caused by the close proximity of the magnets contained in the iPhone earbuds. The compass may need to be calibrated from time to time. iPhone 3G S alerts you whenever calibration is needed. To calibrate, hold iPhone 3G S in your hand and move the device in a figure 8 motion until the calibration screen disappears. The digital compass should only be used for basic navigation assistance and should not be solely relied on to determine precise locations, proximity, distance, or direction.

iPhone and iPod touch: My replies to Exchange ActiveSync invitations seem to come from someone else

Symptoms:
* When you respond to an Exchange ActiveSync (EAS) meeting invitation, the meeting originator may see someone else’s name displayed as having accepted the invitation instead of you.
* Your Sent folder may display your response with the From address as someone other than you.

Products Affected:
iPhone, iPod touch, iPhone 3G, iPhone 3G S, iPod touch (2nd generation)

Resolution:
This issue is currently under investigation. This document will be updated as more information becomes available. You do not need to restore the iPhone software or replace the device for this issue.

iPhone: Understanding the call-forwarding icon

Symptoms:
iPhone Software 3.0 allows you to see if Call Forwarding is enabled by displaying in the status bar:

In rare instances, this icon may not appear after turning your iPhone off and on, even though Call Forwarding is still enabled.

Products Affected:
iPhone, iPhone 3G, iPhone 3G S

Resolution:
Try turning iPhone off and then on again.

To check if Call Forwarding is enabled, tap Settings > Phone, and then tap the Call Forwarding option.

iPod touch: What to do if you can’t send or receive Mail

Symptoms:
* iPod touch cannot send mail
* iPod touch cannot receive mail

Products Affected:
iPod touch, iPod touch (2nd generation)

Resolution:
If iPod touch is unable to send mail, try these basic troubleshooting steps
In Settings, turn on other SMTP servers
1. Tap Settings > Mail, Contacts, Calendars and under Accounts, tap the account from which you’re trying to send mail:
2. Scroll down to where it says Outgoing Mail Server and tap the box where it says SMTP:
3. Turn on all other SMTP Servers.

Add your email account on iPod touch instead of syncing your mail settings from your computer

1. Tap Settings > Mail, Contacts, Calendars and under accounts, tap Add Account.
2. Follow the instructions. When you enter your email address, iPod touch will look up your service provider’s settings for you. If iPod touch can’t find your service provider’s settings, refer to support article HT1277 so you can enter them yourself.
Turn iPod touch off and then on by pressing and holding the Sleep/Wake button for a few seconds until the red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
To turn iPod touch on, press and hold the Sleep/Wake button until the Apple logo appears.

If iPod touch is unable to receive mail, try these basic troubleshooting steps
If you are using one or more computers to check the same email account, that may be creating a lock-out issue that is easily solved.
See support article TS2621 for information.
Add your email account on iPod touch instead of syncing your mail settings from your computer

1. Tap Settings > Mail, Contacts, Calendars and under accounts, tap Add Account.
2. Follow the instructions. When you enter your email address, iPod touch will try to look up your settings for you. If iPod touch can’t find your service provider’s settings, refer to support article HT1277 so you can enter them yourself.
Turn iPod touch off and then on by pressing and holding the Sleep/Wake button for a few seconds until the red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

To turn iPod touch on, press and hold the Sleep/Wake button until the Apple logo appears.

If the steps above don’t resolve the issue

* Arrange a phone call with an Apple Expert who specializes in your exact question. We’ll even call you. Get started. Note: Callbacks are currently available only for U.S. and Canada phone numbers.
* Get a free GMail, Yahoo, or AOL account and forward your mail to that account.
* See the iPod touch User Guide.

iPhone and iPod touch: Garbled text in email addresses in some Exchange ActiveSync meeting invites

Symptoms:
If you receive an Exchange ActiveSync (EAS) meeting invitation response sent from Microsoft Exchange 2003 to your iPhone or iPod touch, you might encounter the issue where:

* The From email address in the EAS meeting invitation response is displayed as garbled text or special characters as shown here:

Products Affected:
iPhone, iPod touch, iPhone 3G, iPhone 3G S, iPod touch (2nd generation)

Resolution:
Please contact your Exchange Admin and have them open a Microsoft Exchange Server Support Ticket against Exchange Server 2003 on this server side issue. This issue is fixed in Exchange 2007 with Service Pack 1.

This is not an iPhone or iPod touch software or hardware issue and restoring or replacing the device will not resolve the problem.

Tags: app, Apple, application, Canada, China, Google, iPhone, iPod Touch, Mac, Microsoft, News, OS, Russia, UK

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3. Apple announces nextgen iPhone 3GS model, to be available June 19 2009

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